Eugene Auto Repair

Went in too get an alignment and was not able because lincoln navigators don't come with stock adjustable camber or caster bolts, they have to be bought after market. "This is totally understandable. What bugs me is that I was told it would be about an hour job to get done, so I went on a walk to the nearby park for more then an hour to allow time. Even with an available number I didn't get a call saying hey we done early because we can't do it or somthing. So I stroll in thinking no news is good news, no call no issue. That was my mistake really i should have not gotten my hope up. Fast forward to return to regret that it cant be done. I'm told that if I buy the after market bolt and have them install it for $400+ parts and labor here could align my truck, even mentioned it would only take a half hour about per side to install. after finding the part online at the most expensive price listed I could have all parts needed for $50 bucks then add labor for 1 hour of work better yet 2 hours. That's a really high labor cost either way. Just another wallet grabbing auto shop presented under "Family run buiseness".

Wonderful service! They come right out and help me each time.

Joe's seemed knowledgeable and fairly priced.

Other than some uncertainty about the kind of oil (they put it in last time, so I assumed they had the info about the kind of oil they used) the service was fast, gracious, and I immediately received a detailed report of what was done, what scheduled service is upcoming, and potential concerns to consider. Thorough and reasonably priced. The paragraph above is my review from my previous service visit. Same quality, though I prefer to know what problem was identified, and any cost associated with repairing it before the repair is done.

This is the last time I will take my car here. They rush through diagnostics and end up costing far more. Their labor cost is the most in town, and later when they didn't diagnose correctly you have to take it back for more work. Certain mechanics have an attitude of "don't question me, I know best". There are better mechanics in town for sure.

Recommend by a coworker. Looks like most of people I work with who are not a DIY type are customers at Joe’s Garage. They have different opinions on a lot of things, but are surprisingly unanimous when it comes to “oh, no, I need it fixed ASAP w/o overpaying, where do I go?” answer. Been there for brakes replacement, driver’s car door not unlocking from the inside the car, car alarm going off randomly and other fun stuff. Definitely recommend this place.

As always, phenomenal service. They fixed up my old truck and got it back on the road quick. These folks are the best.

I am so glad I went to Joe's Garage. My experience at other garages in the area has not been stellar. I've felt devalued and brushed off, sometimes the wrong work being done. I travel for work a great deal, and need my cars to run clean and well. The professional team at Joe's identified the problem within an hour, fixed a rather complex job the same day, identified a couple of other problems, checked with me first and fixed those as well. They gave me the respect and consideration I give my own customers at Reclamation Land, and I will be taking my business there from now on.

Honest!

They had very prompt service for me . supplied a ride for me to get back home and back to there shop when my van was done . called me to let me know what the problem was . and how much money i was spending . the job they did for me was done right. I asked about if something goes wrong do i have a guaranty. .they said if i have any problems to just just bring it back and they will fix the problem very good service . thank you Joe's garage