Joe's Garage LLC
I called to ask for the cost of labor and parts to replace a Serpentine Belt and Tensioner Kit, I spoke with Robert. He looked up the part and then quoted me “$200”, I replied, “thats $200 for parts and labor”? He replied “yes”. So i made my appt for later that week. When i checked at 8am, the guy i checked in with asked me what brought me in. I said i spoke with Robert about needing a Serpentine Belt and Tensioner Kit installed and was quoted $200. He let me know Robert doesn't give the quotes and proceed to looked up the parts and replied $200 is just for the parts. He said the labor would be $217, he said that would be $417. He said we could just replace the belt and not the Tensioner Kit and that would save me some money. I told him No it needs to be replaced, i had the car in at another shop who already told me it needed to be changed. That i had brought it to this shop because the parts and labor was quoted at $200. He said he will have the mechanic look and if it doesn’t need the Tensioner then they’ll just place the Belt but he’d let me know before they did the work. He said he’d call me at 12 noon with the what was found. I received no call and messaged the shop at 2 pm. A reply came through at 2:50pm “sorry when i was at lunch they replaced both parts.. i will send you the diagnostic report for other recommendations”. When i was sent my bill, there was an additional $25.02 for shop supplies added so my total was $442.06 not $417.04. “Shop supplies”.. like gloves, paper towels, soap ? Can i also pay for the toilet paper and urinal cakes for the shop? I know maybe you can pay for my gas it took to drive 30 minutes each way to your shop with 2 vehicles because i was given a completely wrong quote. The shop emailed a pictured diagnostic report recommendations: Wind shield wiper blades $40 Or do it yourself $20 Spark plugs $209 Or do it yourself $43 Computer Scan the Check engine light $83.84 I stopped at Goofy’s Muffler and he scanned it for free. And a Car Battery change $223.23 Or do it yourself $179 The website speaks to long standing Family Owned business. And that’s great, congratulations on your long run of grossly marked up business. Your community appreciates the Inconsistent information and unquoted, thrown in at the end, shop fees.