Eugene Auto Repair

3122 reviews
5
Joe's Garage LLC

Had a aftermarket clutch installed. Kept me updated on the progress and any issues they found.

Joe, I think you'll find that your new clutch makes for a much smoother ride. You won't have any worries as we transition to winter driving. Just make sure to be safe out there and let us know if you need anything else in the future. -Darin

- Joe's Garage LLC
1
Joe's Garage LLC

I went in to have my brake pads changed a while back. The guy quoted me at $900. For a brake job! At first i didn't understand everything he was charging me for until I picked it up and went over the receipt. He included everything I didn't need such as rotors. My brakes weren't grinding or anything and weren't even that bad yet...and things I didn't agree to as well including an oil change. I just had my oil changed not that long before I brought my car to joe's and it didn't need it yet. Just lots of unnecessary service. I had to wait a week or so to even have them look at my car, then I had to drop it off and wait, and when the technician called and quoted me on the price, I was so stunned. I should have said no and picked up my car and brought it to somewhere else for a second opinion, but I really just needed my car and couldn't wait anymore. If you're a woman and are worried about mechanics ripping you off and doing way more than necessary, don't come here. there are better mechanics that won't do every little unnecessary thing they can. Don't go to joe's.

Ami, there must've been some miscommunication on our part as to the services you wanted, and I apologize on behalf of the team. It would be a shame for this to be the only impression you have of our shop because our customers know us for our honest, straightforward approach to auto maintenance. If you'd like to discuss this matter further, I can be reached at (541) 343-1814. -Darin

- Joe's Garage LLC
5
Joe's Garage LLC

We have 4 adults and 4 cars. We all use Joe’s garage and have for years. They are locally owned and run and are warm and friendly ...they are on time and don’t overcharge or talk you into unnecessary services...I highly recommend them!

My team and I have loved servicing each of those four cars over the years, Margie. I can't thank you enough for your loyalty and trust in our technicians. As you know, our garage door is always open to you whenever you need a repair or maintenance. -Darin

- Joe's Garage LLC
3
Joe's Garage LLC

Friendly service but I was surprised my appointment time wasn't necessarily when my car would be checked. Even though they are super busy they were able to fit me in so that was good, but even though they checked the charging system I'm still having problems so I'm on the fence about this provider.

Sometimes we have to adjust appointments slightly depending on the day, but, regardless, you should always know that we'll check your car in a timely manner. On another note, if you're experiencing similar issues with your charging system, please bring your car in so we can assess it further. This isn't common, and we'd like to find out if another root cause is at play. -Darin

- Joe's Garage LLC
1
Joe's Garage LLC

Lynne, if we can still be of help to you and your vehicle, please let us know. Even if it's a few lingering questions, we're here to answer them to the best of our ability. Get in touch or stop by the shop when you can. -Darin

- Joe's Garage LLC
1
Joe's Garage LLC

Lynne, if we can still be of help to you and your vehicle, please let us know. Even if it's a few lingering questions, we're here to answer them to the best of our ability. Get in touch or stop by the shop when you can. -Darin

- Joe's Garage LLC
1
Joe's Garage LLC

Lynne, if we can still be of help to you and your vehicle, please let us know. Even if it's a few lingering questions, we're here to answer them to the best of our ability. Get in touch or stop by the shop when you can. -Darin

- Joe's Garage LLC
5
Joe's Garage LLC

My car's fuel leak was diagnosed at the dealership and needed a major repair (tank replacement). Taken aback by the cost, I decided to source the parts myself and take it somewhere else. Joe's Garage was able to schedule me in within the same week, and completed the lengthy repair the same day I dropped it off. They didn't pressure me into paying for another diagnosis or any other unnecessary services. They did exactly what I asked, with no hidden fees, and at a much fairer price than the dealership.

I'm just relieved nothing broke the bank for you, Luke. Sometimes dealerships want to charge you an arm and a leg, but that's not our game. Please get in touch if you need anything else for your vehicle that we didn't already discuss! -Darin

- Joe's Garage LLC
5
Joe's Garage LLC

Annalee, thank you for taking time to leave your review. If there's ever anything you need, feel free to reach out. -Darin

- Joe's Garage LLC
1
Joe's Garage LLC

apparently my definition of a scheduled appointment, and Joe's definition of a scheduled appointment are vastly different.

Sean, I assure you our definitions are the same. There must've been an error on our end during scheduling, and I do apologize on behalf of the team. I'll make sure this isn't an ongoing issue and that everything checks out the next time you need your vehicle serviced. -Darin

- Joe's Garage LLC
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