Eugene Auto Repair

This time it was brakes but have used them in the past a lot. Love these guys and think they do good work. I have spent a heck of a lot of money with them in the past. I went in because it was jerky when stopping at some speed. I asked for a consideration on the price tag because I am a good customer and they had charged me for diagnostic. Didn't know if it would be successful but thought I would give it a shot. I was disappointed not to have gotten the consideration but that I felt pretty judged and disregarded. I am old and that is a delicate matter to begin with and the guy that worked on it asked the manager who said no out of hand and didn't speak with me at all but looked at me. He needs skills and a little compassion I think. So to rate this interaction has two parts. The work is always good I think and Darin is always really great; but the way in which it was handled (customer service) frankly sucked.

Joe’s garage is up front about cost of diagnosing. They send you a text link about problems found and order of necessity for you to decide on what to be fixed. Having a whole picture of what’s happening with your engine and not just what I know is wrong due to noise or sensor light is really helpful to me.

Staff was quick to respond and always checked with me before starting repairs. My car definitely runs much better now.

Totally professional, honest, and high quality service.

Pre-purchase inspection for Subaru Outback. Completed on time. Friendly and courteous. Electronic documentation sharing was nice.

Clear communication and great work. I like the email summaries of the inspection and recommendations too.

I called for an estimate and an estimate for how long it would take. They were spot-on for price and finished ahead of schedule. Plus, they did a very thorough check of the car, from interior to exterior to engine to brakes and tires. And included photos. I’d recommend them and I’ll be coming back.

Ok work but not good on communication. We were recommended by another shop because they had more mechanics and could get us in earlier. The 2 day job took 7+ days. They had excuses but no apology. They are not a shop I can trust now! Also for the work done it wasn’t cheap!