Eugene Auto Repair

Always excellent service at Joe’s thank you so much.

As soon as I moved to Eugene, I settled on my usual habit of visiting the local Subaru dealership (in this case, Kendall Subaru) to upkeep my 2012 Impreza. When my vehicle started bleeding oil, they quoted me an exorbitant sum for the repairs. As much as I love my car, I couldn't stomach paying their quoted sum. I decided to seek a second opinion. For my springtime oil change, I decided to go to Joe's Garage. I was immediately impressed by the diagnostic write-up that they completed and uploaded online, including photos of any damages that they observed during their check-up. All damages are given a grade that indicates the urgency of repair. This allows the customer to make informed decisions about which services they should prioritize. I was so impressed by the transparency of this report, that I decided to have my Impreza's oil leak fixed at Joe's. I've mainly interfaced with Evan, and he's always been professional, non-condescending, and extremely helpful. He quoted me a very fair price for the oil leak, far below the quoted cost from Kendall. Thank you so much for repairing and taking care of my beloved Impreza!

This was my first time to use this garage for car maintenance. I appreciated the professional way the appointment process was handled, and the explanation of how their process worked. They answered my questions patiently which I appreciated. Certainly found the email showing why the repairs needed to be made was a welcome innovation. All in all, a good beginning to building trust that my car was receiving the right repairs.

Needed a new water pump in my 2011 ford Taurus Earlie this month. Checked around for a good price. Kendall ford in Eugene Oregon was the least expensive out of 3 business I checked. $2300.00 and that included a new timing kit. But no rental car and they were unable to schedule me in for 3 & 1\2 weeks. I checked another business in Springfield Oregon, it would have cost $3021.00. Timing kit was not included. I don't remember if they offered rental car service. Then I checked Joe"s Garage. The quote I got from Evan was $2500.00, with a timing kit and a rental. They were able to do it within a week and said it would take roughly 4 days. So Joe's Garage was obviously the one I chose. I had my car towed in on my dime because they do not offer tow truck service for customers. Anyway I was there at the scheduled date and time and they didn't have me scheduled that day or any other day. Evan told me it was ok, that they would work on it anyways. I got my car back sooner then I expected paid them a little over 2600.00. I was feeling like I got a good deal. Later that day after I picked up my car with the new water pump in it. I got home after doing some shopping and notice that my car was leaking roughly in the same spot as it was before I had the water pump fixed. I immediately called Evan at Joe's Garage and told him what was going on. He told me that was normal especially if I had the AC or the heater on. He said that it was just condensation. At that time I told Evan that it never did that before the water pump went out. Any ways to make a long story short, I am taking my car into Joe's Garage tomorrow before 10 a.m. because now my car smells extremely hot, steam comes up out from underneath my hood and my coolant reserve tank has a goopie thick residue in it. I have a 36000 MI or three year warranty on it. We'll see how it goes tomorrow. Hopefully good things will come out of it and I'll let you know more on the review tomorrow but that's why I give them only at 2 * at this point

I always take my cars to Joe's.

Exceeded my expectations, very professional and repairs were done in a timely fashion.